FAQ

Q: What is your return policy?

 

A: We offer a 30-day return policy for all products purchased through our website. If you not satisfied with your purchase, please contact our service team to initiate return process.

 

Q: How long does shipping take?

 

A: Shipping is currently 7-10 business days. 

 

Q: Do you offer international shipping?

 

A: Yes, we offer international to select countries. Please check our shipping policy for more information on which countries we ship to and the associated costs.I hope this helps! Let me know if you have any other questions or if there's anything else I can assist you with.

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Q: I received damaged product/ wrong product what will be the return policy?

 

A: We apologize for the mix-up and want to ensure you get the right as quickly as possible! Feel free to send us an email at itskaptiontees@gmail.com to notify us of the issue. Please include your order number, name, and email used on the order. Make sure to specify the concern: original product ordered as well as the actual product you received, including the style/design, color, and size. Please attach a picture of the product(s) showing the mishap, such as the defect, size, or wrong item. All wrong orders we send out will be corrected.

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Q: I got the Shipping address wrong, what will happen?

 

A: Kaption Tees WILL NOT BE HELD LIABLE  for any shipping address discrepancies which includes lost, stolen, misplaced, or incorrectly delivered shipments.

It is the customer's responsibility to provide the correct information before submitting their order. If the shipping or product information provided is incorrect or incorrectly entered at the time of purchase we are not able to make any changes.Sure, I can help you with that. 

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Q: How do we contact customer service? 

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A: Feel free to contact us by email itskaptiontees@gmail.com

                    

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